"I would just like to say a massive thank you for being such a kind, caring and thoughtful person throughout this process. You really did help me in moments when I struggled and made me feel better when it was all too much. You are clearly made for this type of role and I can see why you are good at it. It does take a special kind of person to do your job and you do it so well."

"Thank you for all of your efforts up to this point, I found you to be both very helpful and professional."

"Amazing service. Oliver made me feel confident to talk to and really helped. Thank you."

"Your professionalism throughout has been second to none and I would certainly recommend you to all my friends should the need ever arise."

"Thank you again for all your help on this... it doesn't half make things easier for me to have someone independent make sense of it all."